Return & Exchange Policy

1. Terms & Conditions for Exchange

At HelpBro (by Ehsan Enterprises), all HVAC spare parts (capacitors, motors, remotes, displays, PCB components) undergo strict quality checks prior to dispatch. Exchanges are accepted strictly under the following conditions:

• Defective / Damaged / Burnt Products Only: Exchange is applicable exclusively if the item received is physically damaged in transit or manufacturing defective.
• 24-Hour Time Limit: You must report the defect and submit your exchange request within 24 hours of package delivery as recorded by our courier partner tracking.
• Mandatory Unboxing Video Proof: A continuous, unedited 360-degree video recorded while opening the sealed package showing the shipping label and demonstrating the defect is strictly required.
• Exchange Only: We only provide a replacement unit for approved requests. Monetary refunds are not provided for delivered orders.

2. Mandatory Video Proof Guidelines

To ensure a swift exchange process, your unboxing video must clearly show:

3. Non-Exchangeable Circumstances

Exchange requests will be rejected if:

• Request is submitted after 24 hours of package delivery.
• No valid unboxing video proof is provided.
• The component is burnt or short-circuited due to wrong voltage connection or improper installation by unauthorized technicians.
• Change of mind or wrong model ordered by buyer without checking serial compatibility.